Customer Service Specialist with Finnish
Location:Warszawa

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for?

Responsibilities:

  • Manage any queries and issues related to order management,
  • Manage the customer communication in order related queries and requests
  • Collaboration with other relevant hub functions to ensure orders are handled on time
  • Manage claims registration process when relevant
  • Order Management activities and input to and Order Entry, Order Validation, Logistics Claims
  • Booking transportation for exceptional orders and returns
  • Claims registration and collaboration with customer on claims resolution
  • Internal Order data confirmation and input to Order Entry (Internal Orders)
  • Short Shelf-Life order management and input to Order Entry (SSL Orders)
  • Supporting the customers with order changes and providing input to Order Entry and Order Validation teams (Order Change)
  • Booking transportation for exceptional orders and returns (Transportation Planning)

Qualifications:

  • Finnish C1, English C1
  • Customer focus, attention to detail, time management, understanding of customers and the Nordic business, language capabilities
  • SAP ECC, Pega CRM, High Radius Deductions, O2C Dashboards
  • Excellent communication and presentation skills
  • Strong influencing skills and interpersonal skills
  • Strong analytical skills and attention to detail
  • Strong team dedication and results delivery orientation

What we can offer:

  • Stable job offers - employment contract
  • Attractive salary
  • Work in a multicultural hybrid work environment!
  • Various trainings (initiating, soft skills)
  • Possibility of development;
  • Benefits (transportation allowance, WFH allowance, annual performance bonus, collective discount on your health insurance)

 

 

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APLIKUJ TERAZ