At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Center Performance Management Manager (Reporting & Analytics) (F/M/D)
Location: Warszawa, Job ID: 104817
Turn KPIs into priorities. Turn priorities into measurable improvement.
In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.
Please be aware that the role will require at least 2 days per week in the office in Warsaw.
What you’ll do
- Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
- Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
- Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
- Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
- Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
- Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
- Lead and deliver reporting/analytics projects end-to-end within the broader roadmap
What do you bring
- Strong experience in Performance Management, Stakeholder Management, and Power BI
- Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
- Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
- A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)
What we offer:
- Competitive pay and attractive annual bonus
- On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
- Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
- Lot of flexibility in terms of work arrangements (work from office or from home)
- Private medical care (various options to choose) and life insurance
- Employee pension and savings programs
- JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
- Multisport card, foreign languages classes
- Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
- Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
- Working in a diverse and inclusive organization of over 40 different nationalities
Benefits:
- Family Leave
- Investment
- Life Insurance
- Medical Care
- Multisport Card
- Pension Plan
If this role is what youre looking for, apply now by sending CV in English.
