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To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

Center Performance Management Manager (Reporting & Analytics) (F/M/D)
Location: Warszawa, Job ID: 104817

Turn KPIs into priorities. Turn priorities into measurable improvement.

In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.

 

What you’ll do:
  • Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
  • Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
  • Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
  • Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
  • Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
  • Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
  • Lead and deliver reporting/analytics projects end-to-end within the broader roadmap
What do you bring:
  • Strong experience in Performance Management, Stakeholder Management, and Power BI
  • Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
  • Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
  • A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)
Benefits:
  • Family Leave
  • Investment
  • Life Insurance
  • Medical Care
  • Multisport Card
  • Pension Plan
If this role is what youre looking for, apply now by sending CV in English.
If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.