TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is a company which has created an innovative platform dedicated to the e-commerce industry, covering the areas of implementation, transport and storage for both electronic and retail trade, ensuring full logistic control. Due to the uniqueness of the product dedicated to such a developing area, the company invariably expands the area of ​​serviced customers, currently entering international markets.
IT Support Specialist
CITY Warszawa
Ref. number: 44930#21030077
Responsibilities:
  • working with the companys system, acting as an advisor to the external clients in terms of use of the software and its functionality
  • Service Catalogue management, identifing and automating routines or repetitive administrative tasks
  • Solving problems and handling requests according to ITIL methodology
  • Contributing to the growth of the Knowledge Base and identifying ways to increase customer satisfaction
  • Ensuring that clients IT systems are fully functional after troubleshooting through regular follow ups
  • Cooperating with external vendors, 2nd and 3rd line of support
  • Proactive work with the team and customers on opportunities to improve/streamline platform operations
  • Provide metrics and report on health & performance of supported application platforms
Requirements:
  • At least 3+ years of experience in the 1st line of IT Support role or any similar
  • Very good knowledge of English
  • Knowledge of customer service principles and practices
  • ITIL Certification is a must
  • Willingness to work from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. (cyclical shifts)
  • Willingness for 24 / 7 on-call duty (extra paid) - must have


Additional advantages:

  • Experience in the eCommerce/TLS industry will be considered an advantage
  • Knowledge of the JIRA Help Desk Software
  • Computer literacy and a technical background is a big plus
We offer:
  • A highly motivated, growing team
  • Competitive salary
  • Possibility of remote work after deployment (to negotiate)
  • The opportunity to work cross-functionally and closely with senior leadership
  • Work in an ambitious environment with a strong focus on personal growth and open communication
  • We want you to connect with your team and fellow colleagues through regular social events
  • Warsaw: Office with 250-300 m2 of space, without typical "openspace" (there are bigger and smaller rooms)
  • Mikołów: Office with ~79m2 of space (with possibility of enlargement) without typical "openspace"
  • Parking lot
  • Huge high-adjustable desk
  • Laptop and 2 monitors
  • Flexible working hours (start at 7:30-10:00 am)
  • Room for relaxation


Additionally:

  • Customer service mindset
  • Team player - always willing to give support to others and ask for help if needed
  • Curious mind with the aptitude for problem solving
  • Analytical skills, focus on quality and timely delivery, openness for learning new technologies
  • Having an eye for detail and accuracy
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand (in Polish and English)
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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